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FAQ

Finding & Organizing Files - Frequently Asked Questions

Searching for Files

The easiest way to search for files on iinStudio is by typing keywords into the search bar at the top of the site. This will take you to the search results page, where you can view thumbnails and continue on to a file's detailed information page for closer evaluation.

To get the most out of our search, please review our Search Tips

Can't Find a File?

If your search has yielded zero results, it most likely means you're being too specific (or you're searching for something really unusual). Try removing keywords from your search, or changing some of your refinements to generate more matches.

Using Lightboxes

Lightboxes are a way of organizing your favorite files. You can create lightboxes based on specific topics or for specific projects that you're working on.

To create a lightbox, sign in to your account and click on the 'My Account' link at the bottom of the screen. Then click on 'Lightboxes'. Click on 'Create a New Lightbox'.

You can also create lightboxes on the fly by clicking a specfic file's 'Add To Lightbox' icon (looks like a light bulb) on the search results page, or by clicking 'Add To Lightbox' from the file's detailed information page.

 

Artist Payments - Frequently Asked Questions

How do I request a payout?

You can request a payout as soon as your account balance reaches $10 USD (or at any point thereafter). Once this balance is met, you can make 2 payout requests per week in any dollar amount. To request a payout, simply contact us via the 'Payment request' option.

You'll have the option of receiving your payout using your PayPal account. Regardless of what payout option you choose, you will be paid in US dollars.

Since iinStudio ONLY sends payments to the name and address and email listed in your account, you'll want to make sure this information is up to date before you requesting your payout.

Please note: All payout requests are subject to cut offs of 9AM MST on different days of the week depending on your chosen payment method. Payout requests made before the cut-off deadline will be fulfilled the following week (7 days). Payout requests made after the cut-off deadline will be fulfilled in 2 weeks. The payout process may take 24-48 hours. For more information, please view payout schedule.

 

PayPal payouts

To get paid using PayPal, simply open a free account at either of those sites and request a payout using our contact form.

Payments are only processed on business days and are paid every week depending on when your request was made. For more information on payment days and cut off times, view payout schedule.

Please note: Availability of payment methods varies by country - please refer to the website for each option to get more information on availability in your country.

 

Referral Program - Frequently Asked Questions

How do I refer people to iinStudio?

There are a number of ways you can refer people to iinStudio.

Regardless of which method you choose, you first must sign up for the Referral Program. To do so, simply select 'Referral Program' from the 'My Account' tab on the bottom left of the iinStudio website and follow the instructions.

Social Sharing

One of the easiest ways to refer new members to iinStudio is by sharing files, articles and profile pages web pages using the Facebook, Twitter, LinkedIn and Email logos that appear throughout the site.

As long as you've joined iinStudio and opted-in to the Referral Program, whenever you share using these buttons, you'll earn your referral payout for everyone who joins iinStudio and makes a qualifying purchase after clicking your link.

 

Referral Links

By creating a referral URL that you can embed in banners, photos and other files on your website or blog, you can earn a referral payout for every new member who clicks through to iinStudio and makes a qualifying purchase.

Email

Whether you need to send a referral program invite to a single recipient or a group of contacts, you can choose between 4 custom-designed email templates that highlight the best of our collection of royalty-free imagery. You'll earn a referral payout for every new member who comes to iinStudio from the email and makes a qualifying purchase.

Banners

Grab a banner from our collection of pre-built designer options and add them to your website or blog. Once your banner is up and running, you'll earn a referral payout for every new member who clicks the banner and ends up making a qualifying purchase.

Please note: if the referred member enters the site from any link other than the one printed on your card, you won't receive your referral bonus.

 

Who can I refer to iinStudio?

You can earn a referral payout when you refer new members who make a qualifying purchase within 30 days of clicking on your link.

You'll only earn the referral payout for the new member's first purchase. The referred purchaser must not be a current member and cannot have previously had an iinStudio account or you won't receive the referral payout.

There is no referral payout for referring new contributors to iinStudio.

 

What kinds of referral bonuses can I earn?

There are a number of referral payout plans that you can choose from when you refer new members to iinStudio.

10% - 15% Commission

Earn 10% - 15% on the sale of a new customer's first credit pack purchase within 30 days of clicking your link, with no minimum purchase and no cap on your commission.

Please note that you can change your referral payout plan by going to the 'Referral' tab on the 'Preferences' section of your account. You can only change your payout plan once per month.

 

What does the referred member need to do so I can earn a referral bonus?

Before you can earn your referral bonus, your referred member will need to follow three simple steps:

1.     Click on your link, email, banner, etc. with cookies enabled

No matter how you refer new members, you'll only receive credit for the ones who come to the site after first clicking your link. Once they do, they'll get a cookie that tags them with your unique referral ID for 30 days, so they'll need to have cookies enabled in their web browser.

As long as cookies are enabled, regardless of which pages on our site they visit (or if they leave the site and return at a later date), they will be tracked as your referral.

Please note: the cookie will not be wiped out unless another referrer sends that same customer to the site and generates a sale or if the referral clears their cookies from their browser.

2.     Join iinStudio

After clicking your referral link, the prospective member will then have to sign up for their own free iinStudio account before they can make a purchase and earn you your referral payout.

3.     Make a purchase

The last step in the process is for the referred member to make a purchase within 30 days of clicking your link.

If you've selected the 10% - 15% Commission payout plan, there are no minimum or maximum purchase limits for your referred member. Any purchase they make will earn you your referral payout.

 

What kinds of referral bonuses can new members earn?

When new customers come to iinStudio through the Referral Program, they'll receive 10 free credits that they can use within 30 days of joining. From time to time, iinStudio might offer extra incentives, so make sure you are subscribed to our promotions communications so you can stay up-to-date on when we offer promotional bonuses.

 

If the person I'm referring is already an iinStudio member, can I still get a bonus?

No. You will only earn a referral payout for new members who do not currently have an iinStudio account and never have had an iinStudio account.

 

I referred someone but I haven't been paid yet. How long do I have to wait?

A member has up to 30 days to make a purchase after clicking your referral link, so it can take some time. Once they've made a purchase, there is a 4-day waiting period if you've selected the Credits payout plan and a 10-day waiting period if you've selected the Flat Rate or Commission plans.

You can view the status of your referrals on the 'Referral Details' page. Simply click on the 'My Account' link at the bottom of the screen. Then click on 'Referral Details'.

Once a referred member makes a purchase, their Referral Status will show as 'Pending'. If everything is good with their purchase, it will become 'Approved' after 4 days for Credit payout plans and 10 days for Cash and Commission payout plans. If the transaction is reversed for any reason or appears to be fraudulent in any way, the Referral Status will show as 'Rejected'.

 

How do I keep track of the people I've referred to iinStudio?

Once you've been enrolled in the Referral Program, you'll be able to see detailed information about your referrals. Simply click on the 'My Account' link at the bottom of the screen. Then click on 'Referral Details'.

From the 'Referral Details' page, you'll be able to view a breakdown of your referred members by Member Name, Referral Type (Banner, Link, Email or Social), Referral Status (Pending, Approved or Rejected), the Date Referred and the referral payout you received, if applicable.

 

How much have I earned with the Referral Program?

Once you're enrolled in the Referral Program, you'll be able to see detailed information about your performance in the program. Simply click on the 'My Account' link at the bottom of the screen. Then click on 'Referral Program'.

From this main page, you'll be able to view your total Referral Program earnings, along with a breakdown of your earnings by referral type (Banner, Link, Email or Social). To see your current account balance, click 'Account Balance' on this page.

For more detailed information on your referrals, including their Member Name, Referral Status and the Date Referred, click 'Referral Details' at the bottom of the page.

 

What does Clicks/Views mean?

Clicks/Views is a statistic that shows you the number of times your banner's been clicked divided by the number of times it's been shown (also known as impressions). This will give you a good idea of how well your banners are performing - the higher the number, the better you're doing. In marketing terms this is often called the clickthrough rate or CTR.

 

My iinStudio account balance is over $100, how do I request a referral payout?

Once you've accumulated more than $100 in referral earnings, there are two ways to request a payout, depending on whether you're an iinStudio contributor or not.

Contributor

To request a payout of earnings, simply use the contact feature and select the 'Payment Request' option. You have the option of receiving your payout via PayPal. All funds are paid in US dollars. Please confirm when making your payout requests that the email address included in your ticket is the one associated with your PayPal account, and that your personal information is up to date. iinStudio ONLY sends check payments to the name and address listed in your account.

You can also convert your earnings into credits. To convert your earnings, click on My Account -> Profile. Then under the 'Financials' tab, click on the 'Convert Earnings to Credits' link.

Non-contributor

If you're not an iinStudio contributor, you can request a payout of your referral earnings directly from the Referral Program page. Simply click on the 'My Account' link at the bottom of the screen. Then click on 'Referral Program'.

To view your current balance, click the 'Account Balance' link.

If you've got more than $100 USD in your account, you can request a payout by clicking the 'Request Payment of Earnings' link. You will have the option of receiving your payout via PayPal. All funds will be paid in US dollars. Please confirm when making your payout requests that the email address included in your ticket is the one associated with your PayPal account, and that your personal information is up to date. iinStudio ONLY sends check payments to the name and address listed in your account.

You can also convert your earnings into credits. To convert your earnings, click on My Account -> Profile. Then under the 'Financials' tab, click on the 'Convert Earnings to Credits' link.

 

Why can't I sign up for the Referral Program?

The Referral Program is only open to iinStudio members who have purchased a credit pack or have uploaded an approved file as a contributor. To participate in the program, simply purchase credits (the iinStudio currency) or become an approved contributor.

 

Why was my referral rejected?

If the referred member's transaction is reversed for any reason or appears to be fraudulent in any way, the Referral Status will show as 'Rejected'.

There are a number of reasons why a transaction might be reversed:

Please note that due to the high volume of daily transactions, we will be unable to provide additional clarification on why a referral might have been rejected.

 

On the Referral Details page, I see several status designations (Pending, Accepted, Rejected). What do these mean?

On the 'Referral Details' page, you can view the status of your referrals. Simply click on the 'My Account' link at the bottom of the screen. Then click on 'Referral Details'.

Pending

As soon as a referred member makes a qualifying purchase, their status will show as 'Pending'.

Approved

If everything is good with the referred member's initial purchase, the 'Pending' status will become 'Approved' after 4 days if you're on the Credit payout plan or 10 days if you're on the Flat Rate or Commission payout plan. As soon as your referral is 'Approved', you'll receive the payout that you've selected.

Rejected

If the referred member's transaction is reversed for any reason or appears to be fraudulent in any way, the Referral Status will show as 'Rejected'.